Knowledge Base

The audio is distorted in Safari and iOS

There is an ongoing problem with Safari/iOS thatĀ AppleĀ has already acknowledged but not fixed yet. This seems to be a compatibility issue between Safari/iOS and the WebAudio API, related to the sample rate of a device trying to play back files using the WebAudio API. The problem is intermittent because it depends on how the device…
Read more

The player is stuck with a spinning icon

There might be several causes leading to this situation. The following ones are just the ones we encountered most often: Optimization plugins The WavePlayer script is not loading as expected and a syntax error is reported in the Javascript Console of the Developer Tools in your browser. In most cases, this occurs when there is…
Read more

Is WavePlayer compatible with Amazon S3, Digital Ocean, Google Cloud Storage or Wasabi?

The best way to integrate audio files in WavePlayer is to use the Media library. But we understand that not every web hosting provider can guarantee the speed, bandwidth and capacity to reliably host thousands of files. That is why we always recommend our customers to consider offloading your media files to a storage service,…
Read more

Amazon S3 and WavePlayer: the perfect configuration

There are several benefits in storing your media files on Amazon S3. The main reason is that Amazon S3 is by far one of the fastest servers in the market, which improves the loading time of your audio tracks. Another reason is that Amazon also offers the possibility to distribute your files across a global…
Read more

Custom fields and placeholders

Custom fields help you add any piece of information to your audio attachments. The whole concept of placeholders revolves around the metadata stored for each audio attachment. Audio attachments, like any other post type, are stored in the wp_posts table of the database and their metadata get stored in the wp_postmeta table. Metadata and placeholders…
Read more

Reading tracks and playlists from Soundcloud

WavePlayer 3 gives you the ability to read your favorite tracks or playlists directly from Soundcloud, incorporating them into your website without worrying about the visual aspect of the player not fully matching the style of your page. With WavePlayer you are always in full control. Adding tracks or playlists from Soundcloud Adding a single…
Read more

Two methods to set the thumbnail of an audio track

One aspect making WavePlayer one of the best audio players for WordPress is the seamless integration with its core features. One of the most ignored features of the WordPress Media Library is that audio attachments can be assigned a thumbnail or featured image as any other WordPress post types. This is ignored mostly because the…
Read more

How to customize the info bar, playlist row and sticky player templates

Infobar and Playlist templates WavePlayer allows you to personalize the information displayed in the info bar and each playlist row. If you want to customize the Infobar and the Playlist templates, you can go to the Settings > WavePlayer page on the Dashboard of your WordPress installation. It the Placeholders tab, you will find three…
Read more

How do I add a player to my post or pages?

You can follow the article about Using WavePlayer that focuses on three different editors: Gutenberg, Elementor and the Classic Editor. For every other editor or page builder, we would recommend looking at the structure of the shortcode, as using the waveplayer shortcode in a text editor seems to work in most of the page builders…
Read more

0:00
0:00