Docs Category: Troubleshooting

The audio is distorted in Safari and iOS

There is an ongoing problem with Safari/iOS thatĀ AppleĀ has already acknowledged but not fixed yet. This seems to be a compatibility issue between Safari/iOS and the WebAudio API, related to the sample rate of a device trying to play back files using the WebAudio API. The problem is intermittent because it depends on how the device…
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The player is stuck with a spinning icon

There might be several causes leading to this situation. The following ones are just the ones we encountered most often: Optimization plugins The WavePlayer script is not loading as expected and a syntax error is reported in the Javascript Console of the Developer Tools in your browser. In most cases, this occurs when there is…
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